At Luck Apart, we value our customers and are committed to providing them with the best apartment experience possible. We strive to ensure that all aspects of our service are transparent, fair and consistent. Please read our terms and policies carefully before using our website before deciding to make a booking.
Booking and payment:
You can book online, by email or by phone. We require a deposit payment to secure your booking. An invoice will be sent to you once the booking is made.
The remaining amount must be paid before check-in.
Prices listed on our website are subject to change without notice. However, after booking confirmation and deposit payment, the price will not change.
We accept payments by credit card, bank transfer and other payment methods. Payment details will be provided upon booking.
Cancellation and refund:
If you need to cancel your booking, please notify us as soon as possible. Cancellation fees may apply, depending on when the booking is canceled.
If we cancel your booking for any reason, you will receive a full refund. We are not responsible for any additional costs or losses arising from cancellation of a booking.
We reserve the right to cancel reservations due to unforeseen circumstances, such as incidents occurring in the building, natural disasters and epidemics leading to the building being quarantined. In such cases we will offer alternative accommodation or a full refund.
Privacy Policy:
We respect our customers’ privacy and are committed to protecting their personal information.
We collect personal information, such as name, address, email and phone number, solely for the purpose of providing our services.
We do not share or sell personal information to third parties unless required by law.
We use cookies to enhance user experience and track site usage. Users can choose to disable cookies in their web browser settings.
By using our services, you agree to comply with our terms and policies. If you have any questions or concerns, please contact us before confirming your booking.
